When will my order ship?
Orders typically ship within 1-3 business days of placement. We do not process or ship orders over the weekend or on major holidays. Transit and delivery time may be extended due to inclement weather or general carrier delays and we are unable to completely guarantee a delivery date.
What does the membership include?
What is your return policy? We hope you love your products but if something isn’t a good fit here are our policies to help guide your returns or exchanges. Our return policy is 30 days from when you receive your product(s). Unused products will receive a refund within that time frame. For products that are minimally used, we accept returns for store credit within 14 days of receipt. Items purchased during a sale or promotional offer are not eligible for returns or exchanges. Gift cards are final sale. Please contact firstname.lastname@example.org for eligible returns.
Can I change or cancel my order after it's placed?
Please email email@example.com as soon as possible if you need to make any changes to the items in your order, change the shipping address, or cancel your order. We cannot guarantee order modifications once it has been placed, though we will do our best to make requested changes as needed. If the order has already been packed or shipped, we're unable to make any changes to it at that time.
How can I track my order?
You'll receive a shipping confirmation email with a tracking link when your order ships. Please note, it can sometimes take 24-48 hours for the carrier to update their tracking information. If your tracking has not updated within 3 business days or more, please email us at firstname.lastname@example.org.
What if my product arrived damaged?
If something is broken in your order please send us a picture within 48 hours of receiving the product so we may be able to help. Please email these images and your order number to email@example.com
What if I didn’t receive my order and it is missing?
If your tracking has not updated within 3 business days or more, please email us at firstname.lastname@example.org If your tracking number shows your order has been delivered but you have not received it, please wait 48 hours as we often hear of packages being delivered up to 2 business days after a delivery notification is originally received, or having been misdelivered to a nearby address. We also offer a delivery guarantee service, which you can check off, when placing your order. This makes sure that if your product goes missing we can ship a new one out to you in no time.